QMI Certification: Small Business Quality Manager
Professional Faculty: J. Owen Allen, Ph.D.
(Links to Allen Bio and Online Course Details)
Dr. Allen will apply his many years of experience in Fortune 500 consulting and training to guide you through our "online and facilitated self-study" plan.
Course Narrative: QM Leadership for Small Business Managers
This course provides Learners with the management tools to make accurate assessments of their business processes and organizational design, establish an influential leadership style and get impressive results with ethical, motivational and performance standards that are necessary to effectively compete for market share.

Most of us who operate small businesses were not trained to be managers. We have not been trained to think of the end product; rather we have simply used our knowledge, skills and entrepreneurial gifts to create a market for our product or service. We are motivated by personal and business goals but often do not focus on the organizational leadership and management skills that are required to consistently deliver great outcomes.

So what is Quality Management? Crosby (1979) suggests that Quality Management is “a systematic way of guaranteeing that organized activities happen the way they are planned.” (p. 12). Applied to our workplace and using Kennedy’s definition (2005), we can say that Quality Management is: all parts of our organization “keeping the promises” we've made to our clients, staff, board members, shareholders, accreditors, and other constituents.

The human attributes required to manage our outcomes and consistently keep our promises can be organized into attitudes (values) and actions (skills). These values and skills should be taught across the organization. They can unify the organization, focus the service culture and provide professional development so that leaders and managers can mature within the organization. In many management curriculums values are diminished and the emphasis is placed on quantifiable skills.   However, it is important that training have a balance of attitude and skills development for the effective delivery of our services. As an example, many of our new workers do not understand or practice "the golden rule" and we must educate them on its importance as a guiding value.    Click Here to Read More