CourseDescriptions
QM-Admin and Executive Skills

A QMI competency certification provides employers with a reliable assessment of achievement.  Each lesson has a specific Learning-Competency Objective.

QM-Admin and Executive Skills describes the QM administrative principles for creating a culture of excellence, building and sustaining corporate growth and demonstrating emotional maturity in leadership.

It also describes the actions required to function with professionalism and precision in administrative matters.  The topics include a variety of human resource, problem-solving and customer service issues that will enable you to effectively manage people and maximize your influence.

The lessons also provide insights into managing time and information, delegating responsibility, holding people reasonably accountable, monitoring processes and performing root cause searches to find and eliminate the causes of errors.


Quality Manager Attribute 4: Administrative Consistency
(Lessons 301 - 305)
Administrative Consistency is a measure of our attention to details.   When people think of managing details, they often picture a bookkeeper or a shipping clerk making sure all of the names and numbers match on a shipping list.  

But what about the details your customer mentioned concerning delivery schedules, financing and his or her personal preferences for communications. Paying attention to your customer and effectively handling simple administrative duties can propel you into the next level of professional development.

Lesson 301: Establish Effective Communications
An effective leader must establish viable relationships and processes for doing business.   This lesson describes how to create the linkages required for smooth operations, including the Five Attributes of Reliable Communicators.

Learning-Competency Objective: The Learner will gain specific knowledge of the communications skills required to establish reliable business processes and relationships.

Lesson 302: Perform Each Task With Due Diligence
A reliable manager gives each fact, event, issue, or task the "diligence it is due."   This lesson describes the essential legal and fiduciary factors related to due diligence that are often overlooked.  It provides an easy-to-use administrative tool that can protect your career and livelihood from unfair legal entanglements.  (Includes the Value-Added Video: Philip Crosby's Details)

Learning-Competency Objective: The Learner will gain specific knowledge for applying “due diligence” to workplace details and the leadership skills required to manage risks.

Lesson 303: Monitor Every Process for Defects
Work processes must be monitored to be certain they produce outputs that are consistent with their purpose so that we can continue to keep our promises to our customers.   This lesson provides practical methods for acquiring information and deciding when, where and how corrective actions should be taken.  (Includes the Value-Added Video: Defect Cause Removal)

Learning-Competency Objective: The Learner will gain specific knowledge of five methods for monitoring defects and how to use business metrics to isolate and eliminate the causes.

Lesson 304: Master the Art of Delegating Responsibility
Each time we delegate responsibility we are risking not only the success of our plans but our personal reputation as a manager because our stewardship will be judged by the skill and personality of people acting on our behalf.  This lesson describes how to choose the right people and manage their activities.

Learning-Competency Objective: The Learner will gain specific knowledge about the Four Absolutes for Choosing Reliable People and how to unify around common goals.

Lesson 305: Manage Time and Information Wisely
Managing time and information begins with choosing how we’re going to spend our time.  If we manage time and information wisely, we can expect our career to be fruitful.  This lesson describes the four strategic disciplines that can convert what might appear to be routine business events into greater opportunities.

Learning-Competency Objective: The Learner will gain specific knowledge of the Four Strategic Disciplines for Managing Time and Information and how to measure the value of an agenda.


Quality Manager Attribute 5: Executive Credibility
(Lessons 306 - 309)
Executive Credibility is a measure of our sincerity and skill with people. Sincerity comes naturally from the heart.  You either have it or you don’t.   But skills can be sharpened and improved.  By adding QM values and methods to your routines, people will gain confidence in your leadership, especially when you take time to listen to them and give them clear, competent answers.

Leaders with Executive Credibility, can accurately discern risks and rewards, choose reliable solutions and clearly explain their plans to their constituents.  To achieve and sustain corporate growth, we must be able to have reasonable discussions and share the professional and personal values that will help us build good working relationships and get the job done right.

Lesson 306: Hold People Reasonably Accountable
To gain legitimate influence, leaders must demonstrate emotional maturity along with competence.   But when people doubt that a leader will be just and fair in the use of authority, they will express their insecurity in ways that create serious problems with quality and productivity.  This lesson shows how simple issues sometimes require extra-ordinary effort and progressive discipline.

Learning-Competency Objective: The Learner will gain specific knowledge of the Three Relational Principles for Creating an Open and Accountable work culture and how to apply them.

Lesson 307: Remain Honorable Under Pressure
Most of the bad conduct we attribute to the stress of work is traceable to deeply held fears about outcomes or the reliability of the leadership.  It’s difficult to know what someone is thinking, so we can’t be sure whether a person who is acting aggressively is truly just afraid of failing or is driven by bad motives.  This lesson provides practical guidance for leaders who are sorting through difficult issues.

Learning-Competency Objective: The Learner will gain specific knowledge of how to identify and manage the consequences of personal behaviors rooted in fear, insecurity and pride.

Lesson 308: Discern and Pursue the Just Cause
In the course of our routine duties, many decisions have to be made that require wisdom about people.   Discerning and judging is a learned skill that takes dedication and practice.  This lesson describes how to identify key issues that may be hidden in rhetoric and how to make reasonable choices.

Learning-Competency Objective: The Learner will gain specific knowledge of how to measure the reliability of information, avoid presuming, test and prove the facts, and act responsibly.

Lesson 309: Care About People
In a QM Keeping the Promise culture, leaders express their care for the customer by doing things right.  And, we express our care for our colleagues through acts of kindness, encouragement, and support when things go wrong.  This lesson encourages awareness and sensitivity to the needs of our staff and colleagues.

Learning-Competency Objective: The Learner will gain specific knowledge of how personal authenticity in our workplace relationships can create opportunities for great success.


Quality Manager Attribute 8: Creates a QM-KTP Culture
(Lesson 310)
A QM Keeping the Promise Culture is measured by the natural presence of mutual respect, accountability and professionalism.  And for these values to prevail in an organization's culture, they must become the practiced values of the leadership.  

Whether you’re the CEO of your company or a manager who’s diligently laboring to overcome a decline in production, you can establish a QM Keeping the Promise Culture where you have authority by making these values the central theme of your personal business doctrine and policy.

Lesson 310: A MAP for Revitalizing Your Workplace
The openness and collegiality of a QM Keeping the Promise Culture is the most effective model for leadership because it is predicated upon recognizing one another’s strengths and finding the most effective solutions to problems.

This lesson describes how to reach your corporate goals by blending the authority gained vertically from the organization and laterally from earned personal influence into a dynamic, problem-solving leadership style.

Learning-Competency Objective: The Learner will gain specific knowledge of how to naturally model the values of a QM-Keeping the Promise Culture and become a change agent.



BronzeBullet  One year access to the lessons, practice exams and QM Nation Online Support.

BronzeBullet  Final exam Scores/Certifications emailed to you and/or your employer.

BronzeBullet  To learn more about our virtual classrooms, see Learning Online with QMI.