Kennedy
Dr. Kennedy has unique insights for training small business and nonprofit leaders how to solve their “People Problems.” His curriculum empowers the traditional goals of improving products and services and he has made QM an affordable small business technology with significant HR benefits.
He is the author and instructor of the Quality Manager Courses, host of the QM-Applied Webinars and has written two books on Quality Management.
Degrees and Certification:
Ph.D. Public Administration, The Union Institute, Cincinnati, OH
M.A. Human Resources Management, Norwich University, Montpelier, VT
B.S. Psychology, Florida Southern College, Lakeland, FL
Certified Quality Education Instructor, Philip Crosby Associates, Quality College

Published:
Quality Management in the Nonprofit World, Jossey-Bass (1991) / QMI Books (2004)
Keeping the Promise: A Work Ethic for Doing Things Right, QMI Books (2005)

Published Credits:
Quality and Me, An Autobiography of Philip Crosby, Jossey-Bass, 1999
Improving Quality and Performance in Your Nonprofit Org., Grobman, 1999
Vitae/Resume:

Dr. Kennedy has provided consulting services to businesses and nonprofit organizations since 1985.  His clients have also included criminal justice, educational, health care, and government leaders.  His inter­disciplinary background in engineering and business, together with his practical experiences as a nonprofit trustee and foundation executive have uniquely prepared him to evaluate and train managers.

With over thirty years of Quality Management experience in aerospace, business, and as a management consultant and trainer, he has a broad perspective on management reform processes and the development of public and private collaborations.  He was also mentored by Phillip Crosby, the world-renowned Quality Management executive, who partnered with him in reaching out to the nonprofit world.

He held systems engineering positions in Apollo Spacecraft Operations and Flight Crew Training where he first practiced Quality Management disciplines.  This scientific background honed his practical expertise in systems analysis.  His later experiences as a manager and business owner broadened his under­standing of process management principles.  He also gained national recognition for his sales and marketing expertise.

As a human services developer, he has organized and directed the certification of residential and outpatient substance abuse services, mental health services, and inmate work release and aftercare programs using J.C.A.H.O. and C.A.R.F. criteria.  He has trained nonprofit staff and volunteers for projects with as many as 20,000 participants.

He was the lead consultant to the National Institute of Corrections (NIC) to coordinate and write the Management Reform Plan for the Washington, D.C. Department of Corrections, under mandate from the U.S. Congress.  He also represented the NIC in the implementation of the reform plan which included extensive leadership training.

He has served as the Chair, Co-Chair, or lead facilitator of numerous national and international colloquiums on management reform, leadership, and philanthropy including: Center for Strategic and International Studies, Washington, D.C.; Council on Foundations, Washington D.C.; National Cathedral, Washington, D.C.; St. Petersburg State University School of Medicine, St. Petersburg, Russia; and the World Health Organization, Geneva, Switzerland.

As a foundation executive and consultant he has performed numerous on-site program evaluations and has developed innovative approaches to grant making and technical assistance for recipients in a broad range of social issues. He has also managed and given oversight to humanitarian projects on a local, national and international scale.

Dr. Kennedy has lectured extensively in business, educational, government, and humanitarian venues on the integration of effective management principles into business and human services processes.  His books, Keeping the Promise: A Work Ethic for Doing Things Right and Quality Management in the Nonprofit World have been widely referenced by business, nonprofit and academic leaders.