QMI Certification: Behavioral Health Services Quality Manager
Professional Faculty: Jean LaCour, Ph.D.
(Links to LaCour Bio and Online Course Details)
Dr. LaCour will apply her many years of experience in services development and as an expert trainer to guide you through our "online and facilitated self-study" plan.
Course Narrative: QM Leadership for Behavioral Health Services
The management and leadership principles described in this course are essential to increasing individual resiliency and improving overall employee retention in behavioral health organizations.

Most of us in behavioral healthcare were not trained to be managers. We have not been trained to think of the end product; rather we have simply been coached to use our knowledge to influence our clients. We are motivated by empathies and service, or our mission/vision but often do not focus on the organizational leadership and management skills that are required to consistently deliver great outcomes.

When we use the term quality management, we are not using the word "quality" as an adjective to describe management. Instead we are making quality our driving motivation, and then management being the guidance we provide to people and processes to insure the effective delivery of services - and "keep our promises" to our clients and their family members, our staff, board members, accreditors, donors and other constituents.

The human attributes required to manage our outcomes and consistently keep our promises can be organized into attitudes (values) and actions (skills). These values and skills should be taught across the organization. They can unify the organization, focus the service culture and provide professional development so that leaders and managers can mature within the organization. In many management curriculums values are diminished and the emphasis is placed on quantifiable skills.   However, it is important that training have a balance of attitude and skills development for the effective delivery of our services. As an example, many of our new workers do not understand or practice "the golden rule" and we must educate them on its importance as a guiding value.