Enterprise Membership
CUSTOMER SERVICE LEADERSHIP SEMINAR
EIGHT WEEK TRAINING SCHEDULE
The QMI professional faculty will guide you through our "facilitated self-study" plan.  Our live, online video classrooms and an easy-to-follow course syllabus provide simple, effective "click by click" online learning.

Suggested Schedule for Self-Paced Online Study
24 Study Hours / Eight Weeks


Start anytime and you'll have 16 weeks unlimited access
to allow extra time for schedule conflicts, etc.

1
/
4

QM Leadership Essentials
Learners acquire the management tools to get impressive
results and establish an influential leadership style with
QM ethical,motivational and performance standards.

5
&
6

QM-WPA Project Management
Provides Work Process Analysis techniques to evaluate
work-flow efficiency and improve quality; or design and
market a new product or service with confidence.

7
&
8

QM-Admin for Corporate Growth
QM Administrative principles for creating a culture
of excellence, and problem-solving for a variety
of HR and customer service issues.