Vocational Certainty™ is a measure of our faithfulness to our career agenda. When we have been disciplined about developing our skills and talents, we can acquire the self-esteem and confidence that accompanies earned success.  Vocational Certainty™ challenges us to become equipped by education, training and experience to perform effectively and grow in leadership.

This lesson describes the Eight Attributes of a Quality Manager and how they affect our leadership in real-life tasks.

Many people, especially in nonprofit organizations, feel called to their work. This lesson shows that true Vocational Certainty™ requires specific attributes. (Includes the Value-Added Video: Knowing Where to Hit the Pipe.)

Success greatly depends upon a person's ability to perform with excellence.  In QM our goal is to make a reasonable promise to every customer based upon our ability to perform with excellence.   This lesson demonstrates how inspiration and planning can improve effectiveness.

Setting productivity standards should be guided by our knowledge of the people who are to perform on our behalf.  This lesson describes the three streams of QM motivation and how to establish and achieve reasonable standards for quality.

Performance is measured in money and human values, especially when things go wrong.  This lesson describes how to accurately calculate the cost of quality, improve customer satisfaction and recover lost profitability.

Leadership is indicated by how we handle the weight of responsibility when routine business transactions or personnel matters spiral out of control.  This lesson describes three principles which can stabilize the legal and fiduciary responsibilities of managing people and processes.

Learning-Competency Objective: The Learner will gain specific knowledge for applying “due diligence” to workplace details and the leadership skills required to manage risks.

A common technique of professional counselors is to help people face the reality of their behaviors.  Finding and subjecting ourselves to sources of truth and reality can be very helpful in sorting through issues and providing a needed perspective.  This lesson describes some simple leadership reality checks.

Every manager will face crunch-times when the commitments he or she has made are tested by the shortage of time, energy and money.  Successful leaders will avoid acting instinctively and instead apply due diligence and reliable principles to their problems.   This lesson describes some easy ways to avoid hard lessons.

Learning-Competency Objective: The Learner will gain specific knowledge of the causes and business costs associated with workplace negligence and how to avoid them.