Train People to Do Things Right!
Philip Crosby wrote that companies lose as much as 20% of their
operating budget through errors, rework, customer service problems, etc. That’s why he said “Quality is Free.” It’s much less expensive to
hire the right people and then train them to do things right.
A Journal of Organizational Behavior study showed that
workers with a stronger sense of psychological ownership have higher job satisfaction and organization-based self-esteem.
At its core, psychological ownership is about an employee's possession and stewardship of an organization's core values and the
pride they have about their enterprise/mission.
Further, a Journal of Management article connected an absence of organization-based self-esteem with feelings of uncertainty and that it had negative impacts on motivation, organizational commitment, and absenteeism.
Employees with high levels of organization-based self-esteem are more resilient when responding to workplace pressures and factors of uncertainty.
We'll Show You How to Effectively and Economically Train Your Team!
Further, a Journal of Management article connected an absence of organization-based self-esteem with feelings of uncertainty and that it had negative impacts on motivation, organizational commitment, and absenteeism.
Employees with high levels of organization-based self-esteem are more resilient when responding to workplace pressures and factors of uncertainty.
We'll Show You How to Effectively and Economically Train Your Team!
As Crosby, W. Edwards Deming and others have proven, training people how to do things right not only saves money;
it creates the personal self-esteem and confidence that accompanies earned success. Values-based training also plays a significant role in teamwork
and employee retention.
|
Team-Builder Training Solution: Keeping the Promise ® of Reliable Customer Service Click Here for Course Details |
|
Team-Builder Training Solution: Keeping the Promise ® of Quality Products and Services Click Here for Course Details |
