
Customer Service Leadership Seminar
Live Classroom Description and Schedules
Live Classroom Description and Schedules
The QMI professional faculty will guide you through
our "facilitated self-study" plan and our live, online
video classrooms.
our "facilitated self-study" plan and our live, online
video classrooms.

executive summary and orientation.

answer questions and discuss issues of implementation; and then again each
two weeks for a total of four two-hour sessions. 8 Week Schedule

Our easy-to-follow course syllabus provides simple "click by click" instructions
for effective online learning. Then you'll meet live-online with Dr. Larry Kennedy,
and other QMI affiliated professionals for review and implementation.
NOTE: Learners have access to all live classroom options; so if you miss a scheduled meeting you can join any live classroom or watch a video replay.
Live Classroom Schedule (Eastern US Time)


In "flip" classrooms the learners first study the topic by
themselves: watching online videos, reading texts and
using our unique practice-exam tutoring.
Learners have unlimited access to our instructor-led, live,
online classrooms to learn how to apply the knowledge.