As a Certified Customer Service Manager (CSQM) you'll complete the Quality Manager Certification with the Service-Centric Customer Service emphasis. Then train your staff for a full year with our Team-Builder Customer Service Solutions.™

  Self-pace for 8 weeks to become a Certified Quality Manager
     and then use our Customer Service staff training for one year.  (Seminar
     includes 12-month access to the CS training websites and unlimited visits.)

  Unlimited live classrooms and private forums for coaching and support in      applying QM to your business or nonprofit venue.  Submit your business      process, training or implementation questions for personal feedback.

Train Your Customer Service Team with Unlimited Use of Our Online Resources
Create a Team that is focused, well-trained, productive and ready to compete for sales or attract loyal contributors.   Use our videos and Interactive Practice Exam Tutorials to train your employees and test their knowledge.

Get Help Along the Way Via FREE Live-Online Classes with Dr. Larry Kennedy
In these live Internet broadcasts, Dr. Kennedy will lecture, describe course details and answer questions about how to apply the training in your workplace.  If you’re late or miss class, you can watch the video replay.